Startup Dictionary
Conversion Rate
Definition
The percentage of users who take a desired action.
Deep Dive
Conversion rate is a key performance indicator (KPI) that measures the percentage of users who complete a desired action out of the total number of users or visitors. This "desired action," or conversion, can vary significantly depending on the business objective, ranging from making a purchase on an e-commerce site to signing up for a newsletter, downloading an e-book, filling out a contact form, or clicking a specific button within an application. It's a direct measure of the effectiveness of a website, application, or marketing campaign in prompting user engagement towards a specific goal.
Examples & Use Cases
- 1An e-commerce website calculates its purchase conversion rate by dividing the number of completed sales by the total number of website visitors within a given period.
- 2A SaaS company tracks the percentage of free trial users who ultimately upgrade to a paid subscription plan, indicating the effectiveness of their trial experience.
- 3A landing page promoting an e-book measures its conversion rate as the number of visitors who fill out a form and download the content.
Related Terms
Call-to-Action (CTA)Key Performance Indicator (KPI)Sales Funnel