hmu.ai
Back to E-Commerce Dictionary
E-Commerce Dictionary

Brick and Click

Definition

A business model that combines a physical retail store (brick) with an online store (click).

Deep Dive

"Brick and Click," also known as click-and-mortar or bricks-and-clicks, describes a business model that combines both a physical retail presence (the "brick") and an online e-commerce store (the "click"). This hybrid approach allows businesses to leverage the strengths of both channels, offering customers the convenience of online shopping alongside the tangible experience and personalized service often associated with traditional retail stores. It represents a strategic evolution for retailers in the digital age, aiming to create a seamless customer journey.

Examples & Use Cases

  • 1A large electronics retailer allowing customers to order a laptop online and pick it up at their nearest physical store
  • 2A fashion boutique that sells clothing through its brick-and-mortar shop and also through its comprehensive e-commerce website
  • 3A grocery chain offering online ordering and home delivery services in addition to its network of physical supermarkets

Related Terms

Omnichannel RetailMultichannel MarketingE-commerce

Part of the hmu.ai extensive business and technology library.