Business Dictionary
Soft Skills
Definition
Personal attributes that enable someone to interact effectively and harmoniously with others.
Deep Dive
Soft Skills are personal attributes that enable individuals to interact effectively and harmoniously with others in professional and social settings. Unlike hard skills, which are technical and often quantifiable, soft skills are intangible qualities related to emotional intelligence, communication, problem-solving, and adaptability. They are crucial for building strong relationships, fostering teamwork, and navigating complex social dynamics within a workplace, often serving as the bedrock for effective leadership and collaboration.
Examples & Use Cases
- 1A team leader successfully mediating a disagreement between two team members using empathy and negotiation
- 2A salesperson actively listening to a client's unspoken needs and effectively communicating a solution
- 3An employee demonstrating adaptability by quickly learning new team dynamics and showing resilience during a challenging project
Related Terms
Interpersonal SkillsEmotional IntelligenceCommunication Skills