AI Dictionary
Chatbot
Definition
A software application used to conduct an on-line chat conversation via text or text-to-speech.
Deep Dive
A chatbot is a sophisticated software application designed to simulate human conversation, either through text or text-to-speech, enabling direct interaction with users. These intelligent agents can be programmed with rules-based responses or leverage artificial intelligence (AI) and natural language processing (NLP) to understand and generate more dynamic, context-aware dialogues. Their primary purpose is to provide instant information, answer frequently asked questions, assist with transactions, and offer 24/7 customer support, thereby enhancing operational efficiency and user experience.
Examples & Use Cases
- 1A website chatbot answering FAQs about product features and pricing
- 2A mobile app chatbot assisting with ordering food or booking appointments
- 3An internal company chatbot providing instant HR information or IT support
Related Terms
AINatural Language Processing (NLP)Conversational AI